The HEY HOTEL

The Hey Hotel was located perfectly for our stay. It was close to shops, restaurants and the train stations. Our room was spacious and had 2 nice chairs to relax instead of having to sit on the bed. Storage for our clothing was adequate for our stay and there was a full length mirror too. I cannot say enough about the staff at the front desk, WOW. There were 3 gentlemen that we encountered during our stay and they were so helpful with any questions we had about the area and the hotel. Sadly, when checking out, I forgot to grab my souvenir bag. I called as soon as I realized and they are going to mail the items to me! They were fantastic with email communication about the mailing process and as of this morning, they have been mailed to me! Thank you to Laszlo and Adam who have been emailing me about the package!!!

i can mention below pros. - housekeeping done every day. i'm not an expert, but maybe it's not a surprise as it's a 4-star hotel. - i got a room with a double-sized comfortable bed. - the room was well furnished. everything was new or new-looking. - they took care of small details like a bag for dirty laundry (probably for their paid laundry services), coffee maker with a coffee pod provided, a kettle with few tea bags, a bottle of water provided every day (it's pity that it was sparkling only), all the toiletry. again, maybe these are must-have for a 4-star hotel, but still, it's a nice touch and attention to detail. - they have a luggage room. it's especially useful for those checking out and wanting to keep their luggage their for some time. this was my case. a big like👍 - staff were kind and hosbitable to me, being nice to me for all my requests. - they have a nice spacious lounge area just in the entrance. good for groups gathering together. - i noticed they had yoga rooms. although I'm not a fan, it's worth noting. - cold water is really ice-cold, which i loved, because i like to wash my feet with cold water after tiring hiking (which you'll do a lot in swiss alps 😉). felt very relaxing. but maybe it's not specific to this hotel, rather a region thing. but anyway, it's worth noting. - in addition to curtains, they have motorized window blinds controlled both centrally and also from the room control panel.

It was an amazing stay. The room, the facilities, the breakfast, the service, everything was great. But most importantly, the staff here have such a kind heart. My family and I were in a very difficult situation when we arrived at the hotel late night because of the disruptions in our travel. The two gentlemen at the front desk were very helpful and supportive and went extra mile to help us, even though they don’t have to. They saved my day, big credit to them. To those who are considering this place, rest assured you will be in good hands as the staff here are truly kind and want people to have the best time.

Hotel was great, we had a nice corner room with a balcony. Checking in was efficient and friendly. We were concerned about some bad review we had read; however, for the class of hotel this was an excellent experience.

Convenient location in a modern hotel. The breakfast was great. The front desk staff was very kind and helpful.